To Whom it May Concern at Sears

My husband and I purchased our first dryer about a year ago from Sears. We did our research on the top dryers and decided on a Kenmore 800 series from Sears because we had heard about Sears’s great products and service.

Unfortunately our experience with our Kenmore dryer is not what we were expecting. Because the dryer was installed incorrectly we had to have it serviced within its first three months of being in our home.

More recently however we were having some problems with the dryer making a very loud noise and not fully drying the clothes in one cycle. We called Sears to have it serviced and it turns out the motor and fan both have to be replaced because a nut was loose on the fan and melted in to the motor. This is clearly a manufacturing defect, but because our warranty is one month out of service we were going to have to pay $412 to get it fixed. $412 for our brand new dryer that cost us $600. We spoke with Service One and they informed us that they would reimburse only $100 for the cost of the repairs but this does not seem like a fair amount considering the dryer was brand new and this problem was not something we created.

Due to the poor quality I do not intend on purchasing a Kenmore or shopping at Sears ever again.

I do appreciate how kind everyone has been through the process but this experience has led me to believe that Sears does not stand behind the quality of their products.

VA